By Operation Rainfall / December 3rd, 2012
UPDATE: Pandora’s Tower has been announced for North America, published by XSEED Games, and scheduled to be released Spring 2013!
The information below is being kept as an archive. For up-to-date resolution status for those looking forward to receiving a collector’s case, please visit this page.
12/3 UPDATE: We were able to get in touch with the printer of the cases this morning. The cases were insured, we have filed a claim with UPS, and we will be ordering a re-print as soon as we are reimbursed. We have arranged with the printer to have the cases shipped to a more secure location. This still puts another delay on the rocky road to getting the cases shipped out, but now everyone can rest in peace knowing that the cases will be arriving soon. We will post more information as it becomes available to us.
The staff of Oprainfall sincerely apologizes for any confusion this may have caused those who donated.
We will be offering refunds to all individuals who request them. You may send a refund request using our contact form. Please be sure to include your name, the email address attached to your PayPal donation, and the name attached to the PayPal account. It would also be helpful if you include a PayPal transaction number. If you request a refund, your name will be taken off of our mailing list for the cases.
If you have a question or concern that you feel has not been addressed, we took the time to answer many of the questions that have been asked over the past few days. We will issue further updates when the cases are reprinted and ready for shipment.
We made a post earlier explaining that the cases were stolen. The admin that made the post was simply concerned about letting everyone that made a donation know what had happened.
We are still awaiting confirmation from the printer and UPS, but more likely than not, we will either be reimbursed by UPS for leaving the box of cases in an insecure location or the printer will reprint our order, especially since it has taken so long for them to finally print (that’s what we get for finding a low-priced printer!)
We will let everyone know with another update on Monday regarding the exact status of the cases. In the event that we are reimbursed or the cases are reprinted, we will send the cases out to those who donated as soon as possible. If we are not able to be reimbursed and the printer refuses to work with us, we will issue a refund to anyone who wants one and for those who do not request a refund, we will pay out of our own pockets to have a small number of cases printed.
We apologize for rushing with incomplete news. This incident was devastating for my family, but thankfully we have family and friends to help us pull through. Again, we will have more exact information on Monday.
Oprainfall would like to thank all of those that believed in us from day one and we promise to continue without any let up, making sure that no niche game gets left behind.
Steven Boaz – Owner and Editor, Oprainfall
Operation RainfallPandora's TowerThe Last StoryXenoblade Chronicles